Terms of Service

Last updated: August 2026

Welcome to our online store. By accessing or purchasing products from our website, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. General

This website is operated by [Store/Company Name]. Throughout the site, the terms “we”, “us” and “our” refer to the store.

By using our website or purchasing a product from us, you agree to be bound by these Terms of Service and any additional policies referenced on this website.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, minor differences in product appearance, packaging, or color may occur.

Product availability is subject to change without prior notice.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, delivery address, phone number, and email address.

We reserve the right to cancel or refuse an order in cases including, but not limited to:

• Incorrect or incomplete customer information

• Product availability issues

• Suspected fraudulent or unauthorized transactions

• Incorrect pricing or technical errors

If an order is cancelled by us, any eligible payment already made will be refunded according to our refund policy.

4. Pricing and Payments

All product prices are displayed on the website and may be changed at any time without prior notice.

We accept the payment methods displayed during checkout.

For Cash on Delivery orders, any applicable advance payment or confirmation amount will be communicated to the customer before order processing.

5. Shipping and Delivery

Orders will be processed and shipped according to our Shipping Policy.

Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather, public holidays, or other circumstances beyond our control.

Customers are responsible for providing a correct and complete delivery address and contact number.

6. Returns and Refunds

Returns and refunds are subject to our Return and Refund Policy.

Customers must follow the return instructions provided by us. Products may need to meet specific conditions to qualify for a return or refund.

7. Personal Care Products

Our products are intended for personal care and cosmetic use.

Individual results may vary depending on the customer's hair, scalp, skin condition, usage, and other factors.

Customers should read the product instructions and ingredient information before use. If you experience irritation, discomfort, or an allergic reaction, discontinue use and seek appropriate professional advice.

Our product claims do not guarantee a specific result within a particular period.

8. Website Usage

You agree not to:

• Use the website for unlawful purposes

• Attempt to interfere with or damage the website

• Submit false or misleading information

• Attempt unauthorized access to our systems

• Copy or misuse our website content without permission

9. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and other materials, is owned by or licensed to us and may not be reproduced, copied, or distributed without prior written permission.

10. Third-Party Services

We may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms, and other service providers.

These third-party services may have their own terms and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from the use of our website or products.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, or other unforeseen events.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date.

13. Contact Information

If you have questions regarding these Terms of Service, orders, products, or our policies, please contact us:

Store Name:Jenroots
Email: jenrootsayur@gmail.com
Business Address: wayanad padinjarathara

By using our website and placing an order, you acknowledge that you have read and agreed to these Terms of Service.